Global Assist

Services

Global Assist provides integration with the Global Choices 24 hour contact centre ensuring you and your family are safe at all times. The following services are available through Global Assist.

Roadside & Accident Assistance

Roadside Assistance

In the event of a roadside emergency, Roadside & Accident Assistance, gives you access* to the following services:

Flat battery - jump start only (replacement of battery for the member's account)
Flat tyre (help with change of tyre)
Keys locked in vehicle (unlocking only)
Fuel assistance (limited to five litres per incident)
Minor roadside assistance - running repairs (electrical, coil, immobiliser etc.)
Transmission of urgent messages

*limited up to R500 per incident

Tow-in

In the event that you need towing, AA Roadside & Accident Assistance, provides you with tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:

Mechanical breakdown - covered up to R500
Electrical breakdown - covered up to R500
Accident damage - cost covered to the nearest approved panel beater up to a limit of R1850

Courtesy Transport

Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of four two persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.

Hotel Accommodation

Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of two people). Cover up to R500.

Car Rental

If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.

Vehicle Repatriation

In the event of a your vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member's place of residence, we will supplement the additional tow costs with the costs of car rental.

The fine print

Overall limit of R5 000 per annum per policy and this cover excludes:

Vehicles over 3 500kg, trailers, caravans and boats;
A member will not be entitled to service where the vehicle is not in a roadworthy condition;
Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed;
Assistance is only available in South Africa, Lesotho and Swaziland.

Emergency Medical Services

Medical Advice and Information Hotline

Medical personnel, including paramedics, nurses and doctors, are available 24-hours a day to provide general medical information and advice. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.

Emergency Medical Advice and Assistance Hotline

In addition to the general medical advice service, one call to the same number will trigger the medical operators who will guide you through a medical crisis situation, provide you with emergency advice and organise for you to receive the support you require.

Referral to Crisis Line

Bereavement counselling, HIV counselling, Suicide counselling.

Referrals to Medical Practitioners and Facilities

We will refer you to the nearest medical facility or practitioners.

Emergency Medical Response to the Scene of a Medical Emergency

An appropriate response will be undertaken whereby a response vehicle will be dispatched immediately to the scene of a medical emergency where appropriate life saving support will be provided to the member/s and where relevant, the member/s will be stabilised before transfer is provided to the closest appropriate medical facility.

Medical Transportation

In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road.

Inter-hospital Transfer

If the doctor, in consultation with the attending doctor, determines that treatment should continue at an alternate medical facility (because the necessary treatment cannot be continued at the present facility) we will arrange for transportation to the closest facility where the treatment can be continued after you have been stabilised.

Medical Repatriation

In the event of your hospitalisation outside of your hometown, we will assist in arranging for your repatriation to your hometown once you have been treated.

Escorted Return of Minors

In the event of your children being stranded as a result of your hospitalisation, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.

Compassionate Visits

Should you be hospitalised outside your hometown for a period exceeding five (5) consecutive days, we will arrange for the transportation of a close relative to visit you.

The fine print

This cover is only valid within the borders of South Africa.
There is an annual limitation of R20 000 per policy.

Intelligent Panic

The Intelligent Panic Program is a breakthrough in mobile emergency assistance - a panic service, incorporating a call centre linked to one's cell phone panic facility. Simply press the chosen panic number, saved on your mobile phone, and the Intelligent Panic emergency call centre, staffed with experienced Crisis Managers, will phone you back and case-manage your emergency to completion, on a 24-hour basis, using the latest Location Based Services.

Intelligent Panic ensures that:

You'll never have to remember an emergency number again.
You'll never be alone in an emergency.
You have access to emergency support services from one button on your cell phone.

Home Assist

Fixtures, Fittings and Services

In the event of a home emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer (electrician, plumber, locksmith, glazier etc.) to address the problem at one nominated address.

Emergency Services Notification and Call-out

We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

The fine print

Overall limit of 3 incidents or up to R2000 per annum per policy.
Call-out fee and first hour labour is covered, thereafter normal rates apply.
Please note that all parts and materials used are excluded and will be for the member's account.
A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property.
Maintenance related issues are not covered

Crime Assist

CRIME ASSIST - HI-JACKING

This is a 24-hour crisis management product to assist you in the event of a hi-jacking. We will assist with the following:

In the case of your cellphone being stolen in a hi-jacking, we will provide you with a cellphone loaded with pre-paid airtime to the value of R100
In the case of your vehicle being hi-jacked, we will provide you with Group B car hire for 48 hours to keep you mobile, subject to your qualifying for a rental vehicle in terms of the car rental company's general term and conditions
In the case of your credit card being stolen, we will provide you with a pre-loaded debit card up to the value of R500 to assist you in the interim.
In the case of your keys being stolen in a hi-jacking, we will send a locksmith to your house to assist you with your locks, up to the value of R1000 per annum
In the case of you being hi-jacked at your place of residence, we will place a security guard at your house for 24 hours

CRIME ASSIST - HOME INVASION

This is a 24-hour crisis management product providing you with assistance in the event of a home invasion. If you have had a break-in or robbery at your place of residence, we will make arrangements for the placement of a security guard outside your residence for 24 hours, thereafter. All incidents must be reported to the police in order to obtain a case reference number and to make use of the service.

Crime Assist Home Invasion covers the following:

In the case of your cellphone being stolen in a home invasion, we will provide you with a cellphone loaded with pre-paid airtime to the value of R100
In the case of your vehicle being stolen, we will provide you with Group B car hire for 48 hours to keep you mobile
In the case of your credit card being stolen, we will provide you with a pre-loaded debit card up to the value of R500 to assist you in the interim
In the case of your keys being stolen in a home invasion, we will send a locksmith to your house to assist you with your locks, up to the value of R1000 per annum
In the case of your home being invaded, we will place a security guard at your house for 24 hours after the invasion has taken place
In case of your home being invaded, we will provide hotel accommodation to the value of R1000 per annum

Commercial Assist

COMMERCIAL ASSISTANCE (consists of various products):

A. Roadside Assistance (vehicles under 3.5 ton)

Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):

Flat battery - jump start only (replacement of battery for the member's account)
Flat tyre (help with change of tyre)
Keys locked in vehicle (unlocking only)
Fuel assistance (limited to five liters per incident)
Minor roadside-running repairs (electrical, coil, immobilizer etc.)
Transmission of urgent messages

Tow-in

Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:

Mechanical breakdown - covered up to R500
Electrical breakdown - covered up to R500
Accident damage - cost covered to the nearest approved panel beater up to a limit of R1 850

Hotel Accommodation

Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.

Car Rental

If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.

Vehicle Repatriation

In the event of a member's vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member's place of residence, we will supplement the additional tow costs with the costs of car rental.

Overall limit of R5 000 per annum per policy.

*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.

B. Heave Vehicle Commercial - HCV Plus (vehicles over 3.5 ton

Option 1:

A pure call centre facility where HCV Plus receives the call from the XXX call centre and co-ordinates the scene of an incident.
Below are the benefits offered:
- Incident Management.
- Co-ordinating a Spill - calling out Spill / clean - up Company.
- Coordinating a repacking job - calling out a Clean - up company.
- Coordinate securing of loads.
- Coordinating up-liftment of trucks or trailers.
- Coordinating a tow.
- Coordinating goods to be stored into warehousing.
- Coordinate any mechanical help needed.
- Coordinate an ambulance or any rescue operation.
An add-on product to the Heavy Commercial truck or GIT portion of the policy for a non-hazardous spill where clean - up is needed. HCV Plus will provide a clean - up limit of R250 000 per incident with a R25 000 excess.This excludes any liability they may occur arising from a spill.
An add-on product to the Heavy Commercial truck or GIT portion of the policy for side tank clean - up with a maximum limit of R80 000 and an excess of R5 000 per incident.
A commission of 12.5% will be payable to the broker

Option 2:

In addition to these benefits of Option 1, HCV Plus will also provide a tow facility to a heavy commercial vehicle with a mass of over 3.5 ton.

The value of the tow will be for R 10 000 per occurrence with a radius of 150 km's.
The vehicle will be towed to a panel beater of choice or to the tow company's storage yard, until further authorization has been given.
A 12.5% commission is payable to the broker

C. Office Assistance

In the event of an office emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer to address the problem at one nominated business address.

Electrician (in the event of electric gate not working)
Plumber (in the event of blocked drain, burst geyser)
Locksmith (in the event of office keys being lost)
Glazier (in the event of a broken window after burglary)

Please note that all parts and materials used are excluded and will be for the business's account. Cover only applies to non-manufacturing administrative offices.

An office emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property.

Call-out fee and first hour labour is covered, thereafter normal rates apply

Overall limit of 3 incidents or up to R2, 000 per annum per policy.

D. Motor Law

Motor Law is a fresh, dynamic and uniquely designed product that provides a comprehensive legal advice, management and legal representation service. The product addresses the urgent demand for the legal protection and empowerment of motorists and passengers regarding the use of a vehicle.

Since the new RAF Act came into effect in August 2008 claims against the Road Accident Fund have become an absolute nightmare for accident victims. Victims are subjected to endless bureaucratic procedures and it takes forever to finalise a claim. When claims are eventually finalised the RAF's offer to the victim is usually so absurdly low and (in almost all cases) ridiculously inadequate that it leads to considerable frustration.

Now, as with all its innovative legal service products, we can offer you a solution. Through this unique and powerful new service, Motor Law, we can address these serious issues regarding RAF claims as well as other legal problems related to the use of a vehicle by the individual.

The Motor Law Offering

Comprehensive and powerful legal protection
A one-stop hassle free legal service
A 24 hours a day, 7 days a week, 365 days a year call centre service
Legal advice and assistance
Full RAF claims assistance
Lawyers who are available 24 hours per day
Legal representation in the High and Magistrate's Courts nationwide
Legal assistance by the top 2500 practicing Lawyers in SA

Motor Law consisting of two very powerful components

Membership of Motor Law entitles the member to legal advice and legal representation and litigation by South Africa's top lawyers in any court in the following matters regarding the ownership of, the travelling in and the use of a vehicle:

1. RAF Claims Assistance

Membership of Motor Law RAF assistance entitles the member to the following:

Comprehensive legal protection
A one-stop hassle free legal service
A 24 hours call centre service
Immediate assistance by a specialised personal injury legal team to start your claim
Immediate legal advice and guidance
Immediate preparation of your claim
Professional case management from start to finish
Lawyers who are available 24 hours per day
SA's top personal injury lawyers handle member's case
Legal representation in negotiations with RAF
Specialist personal injury lawyers who fight to get you the highest possible claim amount
Legal representation in the High and Magistrate's Courts nationwide
Compliance with all administration required for lodgement of a claim
Arrange for an initial assessment when required
Legal reports and assessments when required
Medical assessments and reports when required
Actuarial reports
All other Legal documents required in terms of the RAF Act
Accident reconstruction when required
Facilitating the shortening of the period of claim where possible

This RAF Claims assistance component entitles the member to unlimited legal services.

2. General Motor Vehicle Legal Problems

Membership of Motor Law entitles the member to legal advice and legal representation and litigation by South Africa's top lawyers in any court in the following matters regarding the ownership of, the travelling in and the use of a vehicle:

Traffic Offences above R1 500 fines
Drunken driving
Reckless driving
Negligent driving
Culpable Homicide as a result of an accident
Driving without a driver's licence
Bail Applications
Guarantees and Warrantees
Purchase contracts
Financing agreements
Insurance related matters
Recovery of accident damages to member's vehicle if not insured
Repair problems
Consumer related matters
Auctions
Repossessions
Unlawful arrest by SAPS and Metro Police
Pothole damages
Other damage to your vehicle caused by bad road conditions
All civil claims against the member

The above component is limited to legal services of up to R60 000 per family per annum

Exclusions

Events that occurred outside the borders of South Africa.
Matters adjudicated in the small claims court.
Any act or activity pertaining to political activity / riot, civil commotion, labour riot/strike/lockout or public disorder.
All matters not specifically included in the services above.

This benefit includes a principal member and his/her spouse and 3 of their children up to the age of 18 years.

Agri Assist

Roadside Assistance
You have access to our 24 hour call centre in the event of a roadside emergency, from a mechanical or electrical breakdown to an accident. We will arrange car rental, accommodation, courtesy transport and vehicle repatriation.
Accident Assist
In the event of an accident we will case manage and advise you accordingly.
Accident Scene Manager
To significantly shorten the time taken to return your car to the road after an accident, the data that is gathered at the accident scene is vital. Minutes count as vehicles are removed, people leave the scene and the chance to gather data is lost.
Accident Tows
In the event of an accident we will manage the towing of your vehicle to the nearest approved panel beater.
Intelligent Panic
In a panic situation, you never want to be alone! Intelligent Panic provides you and your loved ones with 24 hour access to your own experienced crisis manager at the touch of one button - who will help you through your emergency.
Emergency Medical Assistance
In the event of a medical emergency we will arrange for the nearest appropriate response vehicle to be dispatched immediately to the scene of a medical emergency.
Trauma & Assault
In the unfortunate event of a traumatic incident, we will provide you with counselling by trained medical professionals. This is a 24 hour emergency assistance helpline.
Legal Assist
We offer a 24 hour legal assistance advisory service, including a free 30 minute consultation as well as standard legal documents.
Farm Attack Assist
This is a 24 hour crisis management product to assist you in the event of a farm attack. We will send you a cellphone loaded with airtime, a prepaid master card, a locksmith, security guard, arrange car rental and accommodation.
Hi-jacking Assist
This is a 24 hour crisis management product to assist you in the event of a hi-jacking. We will send you a cellphone loaded with airtime, a prepaid MasterCard, a locksmith, security guard and arrange car rental.
Security Assist
If you have had a break-in or robbery at your place of residence, we will make arrangements for the placement of a security guard outside your residence for 24 hours thereafter. All incidents must be reported to the police in order to obtain a case reference number and to make use of the service.

DISABILITY ASSIST

Although it's something none of us like to think about, we may, through an accident, be placed in the position of no longer being able to work and support ourselves or our loved ones.

The Disability Assist panel of lifestyle adjustment experts will assist you through these challenges, advise you of your options and put you in the best possible position to make the most of life in every way.